Warranty Policy

Secure GPS S.A.S. issues this Warranty Certificate to cover the new device you have just purchased. Secure GPS, either directly or through authorized third parties, is responsible for fulfilling the warranty and/or repair services under the conditions detailed below.

Coverage

The warranty for the devices covers only factory defects or failures that may occur in the device or its accessories, except for those caused by exposure to outdoor conditions, scratched or damaged parts resulting from normal use by the buyer, theft of the product or device, or any of the situations described in the warranty exclusions section.

It is the responsibility of the registered owner of the equipment to make the warranty claim within the valid warranty period.

Validity Period

The warranty period for the device is one (1) year, and for accessories six (6) months, both counted from the purchase date shown on the invoice.

Exchange and Return Policy

For physical products, you may request a return or exchange for buyer dissatisfaction within 7 calendar days from delivery. The statutory 5-business-day withdrawal period is respected whenever it is more favorable to the consumer. See the deadlines, methods, costs, and refunds in the Return, Withdrawal, and Refund Policy.

If the product develops a technical fault during its warranty period, contact Secure GPS support for diagnostic and service instructions. Warranty coverage has its own duration and is not limited to the buyer dissatisfaction return window.

To qualify for an exchange, the product must:

• Be in perfect condition, complete, and in its original packaging.
• Include all boxes, bags, blisters, and foam packaging, in good condition.
• Include all accessories, manuals, and warranty certificates, in good condition.
• For buyer dissatisfaction, be new and unused. Manufacturing defects and warranty claims are assessed under the warranty coverage.

Shipping costs for returns will be covered as follows:

• For a verified manufacturing defect within five (5) business days after delivery (DOA) or an approved warranty claim: transport costs are covered by Secure GPS.
• For dissatisfaction with the product: covered by the customer. The customer arranges the shipment and pays the carrier's actual cost following the RMA instructions.

Important notes:

• You must always provide a printed copy of your purchase invoice.
• Once Secure GPS receives the returned product, it will verify its condition and compliance with this policy.
• E-commerce withdrawal refunds are processed within 15 calendar days once the consumer exercises the right, supplies complete and correct refund details, and returns the product under the applicable conditions. Other refund cases follow the Return, Withdrawal, and Refund Policy and applicable law.

Exchanges will not be accepted in the following cases:

• For buyer dissatisfaction, if the request is submitted after the window stated in the Return, Withdrawal, and Refund Policy. This does not limit warranty claims during the warranty period or statutory consumer rights.
• If it is evident that the product has been damaged or shows failures due to improper handling.

Customer Responsibilities

• Keep and print a copy of the purchase invoice to access warranty service.
• Retain packaging materials (boxes, bags, foam, etc.) during the applicable buyer dissatisfaction return window.
• Read and follow the product’s warranty and user manual carefully.

Warranty Exclusions

The warranty does not cover the following:

1. Defects or failures caused by misuse or abuse. Damage, dents, cracks, or scratches to the device, including plastic surfaces or external parts such as antennas or accessories.
2. Defects or failures caused by accidents, impacts, negligence, or improper use not in accordance with the user manual or under inappropriate environmental conditions.
3. Defects or failures caused by installation of unauthorized software, maintenance, modification, or service performed by personnel not authorized by Secure GPS. This includes any manipulation, opening, or repair attempts by unauthorized individuals or the use of the device on non-Secure GPS platforms.
4. Defects or failures caused by natural disasters, inadequate ventilation, or the presence of sand, water, food, liquids, or any foreign object inside the device or its accessories.
5. Defects or failures caused by the use of incorrect voltage, power surges, or frequency conversions.
6. Defects or failures in the device or batteries caused by the use of generic accessories instead of the original ones provided by the manufacturer, or batteries that have been physically damaged or improperly charged.
7. Devices or accessories whose serial numbers have been altered, removed, or are illegible.
8. Devices or batteries with seals that have been removed or tampered with by the customer or a third party.
9. Devices that have been unlocked under any circumstances.