A GPS tracking operation needs to communicate events, display readable information on every screen, and correctly receive data from its trackers. This Secure GPS update adds alert notifications through WhatsApp, configurable live chat, improved device information placement on small screens, and alert compatibility for Concox 4G trackers using the GT06 protocol.
The improvements connect four moments in everyday work: the tracker sends information, Secure GPS interprets it, an operator reviews it on the map, and an alert can reach the team through a messaging channel. This supports fleet operators as well as tracking service companies that provide customers with a customized experience.
GPS alert notifications through WhatsApp
Secure GPS alerts report conditions configured for a device. WhatsApp can now be used as a delivery channel for these notifications, allowing notices to reach the numbers defined for an alert and support monitoring work away from a desk.
For a coordinator, this reduces the need to keep watching a single screen continuously. When a message arrives, the coordinator can identify that an event exists, open Secure GPS, review the device, and follow the applicable response procedure.
A real-world operations workflow
A transportation company can arrange for selected personnel to receive the WhatsApp alerts they are responsible for handling. If an important condition occurs during a route, the message prompts an operator to review the tracker's location and data, contact the responsible person, and document the response.
WhatsApp is a complementary channel, not a delivery guarantee. Receipt depends on configuration, connectivity, messaging service availability, and the recipient's device. Critical events should always have alternate procedures and channels.
Configurable live chat in advanced customization
Organizations that provide a customized platform experience can configure Tawk.to live chat through advanced customization. The option connects the customer service space managed by the company with the environment presented to its users.
This capability helps keep support and commercial follow-up within the customer's working experience. For example, a GPS tracking company can enable its chat channel to answer questions about access, devices, or platform use without requiring the user to search for a separate contact method.
The feature requires an organization-owned account with the chat service and its corresponding public key. Administrative credentials should not be entered into the configuration field or shared with unauthorized users. Availability and data handling also depend on the terms of the selected chat service.
Better device information placement on small screens
On the Secure GPS map, a device tooltip displays useful information when a user points to or interacts with an item. On narrow screens, the tooltip now appears below the device instead of opening to the side when the available width requires it.
This change helps prevent content from extending beyond the visible area or unnecessarily covering other controls. A coordinator viewing the fleet on a phone or in a reduced browser window can read device information with less movement and continue navigating the map.
An advantage for mobile monitoring
During a field visit, a user can open the map, select a vehicle, and review its information without having the side panel or screen edge hide the tooltip. The improvement does not change the available data; it changes the placement to keep that data readable in limited space.
Concox 4G tracker alerts through GT06
GT06 is a communication family used by different GPS trackers to send location and status information to a platform. Secure GPS extends compatibility to process location and alert information sent by compatible Concox 4G trackers using this protocol.
For customers, a compatible device can participate in the normal tracking workflow: send a position, provide device status, and allow Secure GPS to evaluate related alerts. The improvement reduces the chance that a 4G tracker must be excluded because of a difference in its communication format.
What installers and integrators should verify
- Confirm the exact model, firmware version, and use of a supported GT06 variant.
- Configure the tracker with the connection information provided by Secure GPS for that device.
- Run a controlled test to confirm receipt of location, time, connection status, and the expected sensors.
- Test every alert required by the operation before deploying the tracker in the field.
The GT06 name covers several variants and does not mean that every model or sensor behaves identically. The announced compatibility applies to Concox 4G trackers that send the supported format; other devices should be validated individually.
How these Secure GPS features work together
A new user can understand the flow this way: the tracker sends location and status data; Secure GPS displays it on the map and evaluates alert rules; the operator reviews the device tooltip; and, when configured, WhatsApp delivers a notice that starts the review. Live chat serves a different purpose by connecting the user with the organization providing support inside the customized experience.
For a company serving multiple customers, this combination helps onboard compatible 4G hardware, monitor from desktop or small screens, communicate events, and offer an organization-owned help channel. Each capability solves a different part of the workflow and does not replace device validation or response procedures.
Public technical summary
- Alerts support WhatsApp as a configurable notification channel.
- Advanced customization supports the public configuration of an organization-managed Tawk.to chat.
- The device tooltip moves below the item on narrow screens to preserve readability.
- Secure GPS processes location and alert status from compatible Concox 4G trackers using GT06.
- GT06 devices are not all equivalent; model, firmware, sensors, and alerts should be tested before operational use.
This update strengthens a complete GPS tracking workflow: receive data from compatible hardware, understand it on the map, communicate alerts, and support users through channels adapted to the operation.