Change the devices of your subscription

If your fleet grows or shrinks, change the number of devices of the subscription you already have instead of creating another one. The subscription keeps its price per device and its billing date: when you add devices you only pay for the days left until the next charge, and when you remove devices you keep them until that date.

Where to change it

• In My Account , Active Subscriptions section: click the button of the subscription.
• In Buy more devices : if you already have an active subscription, Secure GPS shows You already have an active subscription with its devices and its value per month or per year, and the question Do you want to add or remove devices? You can edit it. Click Edit my subscription, or Close if you really want a new subscription.

The button appears on subscriptions with automatic card billing or with PayPal while they are current. App Store or Google Play subscriptions are changed from the phone's store.

Step by step

1. Open Change devices from one of the places above.
2. In New subscription, type the total number of devices you want.
3. Review the summary, which updates as you type: the total per month or per year, the Change compared with the current subscription and what you pay today.
4. If you add devices with a card, choose the card to charge in Pay with. If you do not have one, use Add a card.
5. Confirm with the button at the bottom: Pay … and change, Confirm change or, with PayPal, Pay … with PayPal or Confirm and approve on PayPal.

With a card, the change is made right away and you will see Done. Your subscription now has N devices. With PayPal, you first pay the difference and then PayPal asks you to approve the change; once it confirms it, the subscription has the new number.

What the page shows

• Current subscription: devices, Next payment and Payment method.
• New subscription: the number you type, Total per month or Total per year, Change (or No changes), First charge with the new value and, with PayPal, the Status of the change: Waiting for the payment or Waiting for your approval on PayPal.
• Pay now: the added devices and the days charged (for example, 2 added devices, 12 of 30 days), the Pending receipts that are added and the Total.

Add devices

• You only pay for the days left until the next charge of the subscription.
• The new devices work from today.
• If what you owe is less than the minimum the page shows, nothing is charged today: it is added to a pending receipt. In a later change that value appears in Pending receipts and is paid along with it.
• From the next charge on, the subscription charges the new total.

Remove devices

You pay nothing today. The page shows You keep your N devices until …: the change applies from that charge, which already uses the new total.

Messages you may see

• Enter a number of devices different from the current one.: the number is the same as today.
• We could not charge your card, so your subscription did not change. Check your card or choose another one.: the bank declined the payment; the subscription did not change.
• Your bank is still processing the payment…: the receipt is paid once the bank confirms.
• You did not approve the change on PayPal, so your subscription stays the same.: you can try again.
• You cancelled the change. Your subscription stays the same.: you used Cancel change before finishing.

Related articles

• Payment Methods
• Retry the payment of a renewal
• Receipts