If you receive a message indicating that the identifier or serial number is already in use by another account when trying to add your device to your Secure GPS account, you can follow these steps to resolve the issue.
Reconfiguring the Tracker
To reconfigure your tracker to connect directly to the Secure GPS server, use the following configuration information:
- Server:
54.85.159.138
- Port:
9000
(Note: the standard Secure GPS port is8888
, but you must use9000
in your case)
Step-by-Step Instructions to Reconfigure and Add the Device
-
Configure the Tracker:
- Access your tracker’s configuration settings. This may require using SMS commands or the manufacturer’s software, depending on your device model.
- Enter the provided server and port details:
- Server:
54.85.159.138
- Port:
9000
- Server:
-
Add Device in Secure GPS:
- Log into your Secure GPS account.
- Go to the Devices section.
- Add your device using the identifier followed by
:0
. For example, if your device’s identifier is1234567890
, you should enter it in Secure GPS as1234567890:0
.
-
Verify Operation:
- Ensure the device is sending data correctly and appears on the Secure GPS map.
Configuration Example
If your device has the identifier 1234567890
:
- Original Identifier:
1234567890
- Identifier in Secure GPS:
1234567890:0
When adding the device in Secure GPS, use 1234567890:0
to ensure it is correctly associated with your account.
Additional Assistance
If you encounter any problems during the reconfiguration process or when adding the device to your account, do not hesitate to contact Secure GPS technical support. We are here to help you regain control of your devices and resolve any issues.
- Welcome to Secure GPS help
- Map
- Viewing a Device's Route History
- Device Control Panel
- Detailed Device Information
- Buttons on the Map
- Details
- Trip Statistics
- Device Menu
- GeoFences
- Bulk Alert Editing
- Enable map notifications
- Mileage Calculation
- Atributes
- Devices
- Marker Icon
- Information
- Sensors
- Reassign Digital Sensors
- Commands
- Alerts
- Types
- Configuration
- Reminders
- Limits
- History
- Setting Up a New Tracker
- Solution for Identifier Already in Use by Another Account
- Device Issues
- Email alerts sending limits
- Reports
- New Report
- My Account
- Password Change
- Email Notifications
- Telegram Accounts
- Update Mobile Phone Number
- Primary Email
- Alternative Email
- Activate Two-Factor Authentication (2FA)
- Access Log
- Password Recovery
- Recover Username
- Delete Your Account
- Statistics
- Activity Summary
- Groups
- Users
- Share Access
- Developers
- Enable the API
- Rest API
- Authentication
- Devices API
- GET /api/devices
- GET /api/devices/{deviceId}
- GET /api/devices/{deviceId}/lastLocation
- POST /api/devices/{deviceId}/locations
- POST /api/devices/{deviceId}/alerts
- Groups API
- GET /api/groups
- POST /api/groups
- GET /api/groups/{groupId}
- PUT /api/groups/{groupId}
- PATCH /api/groups/{groupId}
- DELETE /api/groups/{groupId}
- Users API
- GET /api/users
- POST /api/users
- GET /api/users/countries
- GET /api/users/timeZones
- GET /api/users/{userId}
- PUT /api/users/{userId}
- PATCH /api/users/{userId}
- DELETE /api/users/{userId}