Managing a GPS tracking solution also means keeping services active, receiving purchase documents, and having a clear channel for questions. This Secure GPS update improves online payments, electronic invoicing, support chat, and international phone number validation.
These improvements help reduce interruptions during a purchase or renewal, strengthen invoice processing, and make it easier to keep account contact information in a valid format for each country.
More reliable online payments for purchases and renewals
From Secure GPS, an administrator can purchase or renew services associated with an account and its devices using the methods displayed during checkout.
The update improves how Secure GPS presents the operation result, making it easier to confirm that a purchase was completed or identify an issue that needs attention before continuing.
In practice, a company can renew tracker services before an important operation and continue using the applicable tracking, history, alerts, and reports. Specific options, currencies, and conditions depend on the country, account, and selected payment method.
As with any financial operation, final approval depends on the organization processing the payment and the information supplied by the user. Secure GPS displays the received result so the administrator can confirm the purchase or address an issue.
Electronic invoicing with better response handling
Electronic invoicing helps generate and retrieve documents associated with eligible purchases. This update renewed the communication used to authenticate requests, submit invoices, retrieve existing documents, and read their statuses.
We also strengthened the handling of invoices that remain in draft status or receive a rejection. Secure GPS can retrieve the document again and repeat the submission when appropriate instead of ending the process after the first incomplete result.
For customers, this supports more consistent billing information and reduces the need for manual follow-up after temporary responses. Administrative teams can more easily retain documents related to a purchase and confirm their status.
Issuance depends on the registered tax information, applicable rules, and acceptance by the invoicing service. When an error requires correction, the account information remains essential to complete the document.
Online chat for contacting the Secure GPS team
We updated the chat available on the website and in compatible Secure GPS areas. The new flow preserves the user's language and can include basic account information to provide conversation context when access is enabled.
This channel lets users ask a question while working in the platform without leaving the page to compose a separate message. A new user can request guidance for connecting a first tracker; an operator can ask about the map; and an administrator can request help with an account or service.
Chat complements the help center and other contact channels. Its availability may vary according to business hours, the page being viewed, and account settings.
Valid phone numbers for each country
An international phone number combines a country code with a specific length and format. Secure GPS uses this information when a user registers or confirms a phone number associated with an account.
We updated the country catalog and the rules used to recognize possible and valid numbers. The screen keeps the selected country, normalizes the number to international format, and prevents values that do not match the expected structure from being saved.
This improvement reduces errors such as missing country codes, outdated lengths, or national numbers being interpreted incorrectly. It is particularly useful for companies with staff in several countries and for users registering a phone number from a country other than their current location.
How these improvements support a real operation
A fleet administrator can confirm that account contact details are correct, renew the required services, and retain the purchase documentation. If a question appears during the process, the administrator can open chat and request guidance without losing the context of the page.
With services active, operators can continue using Secure GPS's main functions to locate devices, review routes, configure zones, receive alerts, and generate reports. Payments, invoicing, and support therefore help maintain the continuity of the GPS operation.
Technical summary for administrators and integrators
- Purchases and renewals present the result received from available payment methods more consistently.
- Electronic invoicing improves authentication, document submission and retrieval, and the handling of draft or rejected statuses.
- The renewed online chat preserves language and can provide account context when appropriate.
- Phone validation includes updated international formats, country selection, and number normalization.
- The availability of payments, documents, and support channels depends on the country, account, and service conditions.
Review Secure GPS plans and features to see the available options, or use the Secure GPS contact channel when you need help with your account.